Service Level Agreement

Availability — continuous operation targeted; maintained with commercially reasonable effort. No fixed uptime percentage is guaranteed.

Dependency — renders execute on external model providers; provider degradation may slow or pause affected models.

Remedy — failed renders auto-refund their credits to the ledger. Downtime is never billed.

Maintenance — planned windows minimized, scheduled off-peak where possible.

Support — [email protected]; response within one business day. Extended unavailability: unused purchased credits remain refundable per the Refunds Policy.